Article

Bhasker Vijaykumar Bhatt, Bhaikaka Centre for Human Settlements; Fenil Gandhi ,SVNIT, Surat; Rajesh J. Pandya ,Surat Municipal Corporation, Surat

The urban sanitation is actively being addressed by the Central Government of India. The action is taking place though various provisions of Swachh Bharat Mission launched in the nation. The paper discusses about a study undertaken for auditing and assessing pay and use public toilet and urinal blocks located within the central zone of Surat Municipal Corporation administrative limits. All the pay and use toilet blocks and urinals were visited for a study that was focusing on assessment for criteria concerning– Cleanliness, housekeeping, safety and maintenance. Inventories were prepared, and quality assessment was performed. All the locations were geotagged by obtaining coordinates. Based on the study, the facilities were assessed for its components and provided with ranking through analysis of four factors and 74 sub-parameters. The qualitative issues were identified for the service delivery. Suggestions and recommendations are discussed to improve the service delivery.